This Credit Guide provides you with the key information that you need to know to make an informed and confident choice when engaging our products and services.
This Credit Guide summarises our standards, offerings, fees, and commission. Please ask if you need more information or clarification.
Organisation: Eden Capital (Australia) Pty Ltd trading as Eden Capital (“we, us, our”) ABN 83 602 485 487
Head Office: Wu and Co Lawyers, Level 2, 17 Mt Gravatt Capalaba Road, UPPER MOUNT GRAVATT QLD 4122
Mail: PO Box 10533 Brisbane Adelaide Street QLD 4000
Email Address: [email protected]
Australian Credit Licence Number: 476320
Overview
We have an Australian Credit Licence authorising us to provide credit. This Credit Guide provides you with an understanding of what to expect from us when we provide such services.
What happens when you ask us for credit or a credit limit increase
When you ask us for credit or a credit limit increase, we will make an assessment to determine whether the credit or credit limit increase you are seeking is not suitable for you. To enable us to undertake this assessment, we will ask you to provide us with information about:
• your requirements and objectives for the credit or credit limit increase you are seeking, including the purpose of the credit or credit limit increase; and • your current financial situation.
As part of our assessment, we will take reasonable steps to verify the financial information that you provide to us. However, it is important that you provide us with all relevant information about your financial situation, including any foreseeable changes that may affect your ability to repay the proposed loan. You should also let us know immediately if your financial circumstances change.
What happens when you ask us for credit or a credit limit increase
You can ask us for a copy of our assessment that the credit contract or credit limit increase is not unsuitable for you. The assessment will contain:
• the information you have provided us about your requirements and objectives;
• the financial information you have given us;
• the enquiries we have undertaken to verify your financial situation; and
• details of the credit product we have offered.
How can I obtain a copy of the assessment?
You can ask us for a copy of the assessment at any time before you enter the credit contract or the credit limit is increased. If you make such a request, the credit contract must not be entered or the credit limit increased until we have provided the assessment to you. You should notify us immediately if the information on the assessment documents is incorrect or has changed.
You can also ask us for a copy of the written assessment up to seven (7) years after the date the credit contract was entered into or the credit limit was increased.
If your request for a copy of the assessment is made after you have entered into the credit contract or the credit limit was increased, a written copy of the assessment will be provided to you:
• within seven (7) business days of receiving your request, if the request is made within two (2) years from the day you entered into the contract or the credit limit increased; or
• within twenty-one (21) business days of receiving your request, if the request is made more than two (2) years but less than seven (7) years from the day you entered into the credit contract or the credit limit was increased.
Fees, Charges, Commission and Disclosure
We may pay a commission for referrals made to us from brokers. This commission is not payable to you. You may on request obtain a reasonable estimate of the amount of commission and how it is worked out. The actual amount will be disclosed in the credit contract.
Fees payable by you to third parties: When the credit application (loan) is submitted, you may need to pay the third party’s application fee, valuation fees, or other fees that are associated with the loan application process, even if the loan is ultimately unsuccessful.
Fees payable by you to the licensee: If a fee is payable by you, this will be disclosed in a Credit Quote that will be produced to you. If a Credit Quote is not supplied, this will indicate that we do not charge consumers any fees.
Payments received by the licensee: Please take notice that the licensee may receive fees, commissions, or financial rewards from Lenders or Lessors in connection with any finance we arrange for you. These fees are not payable by you.
Dispute resolution procedures
If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1
Please contact us first and tell us about your concerns.
Step 2
If the issue is not satisfactorily resolved within five (5) business days by talking with one of our consultant’s, we will apply our internal complaints process to manage your complaint appropriately. In this instance, the complaint will be escalated to the Compliance Officer. You may contact the Compliance Officer directly.
Compliance Manager
Phone: 1800 110 811
Email: [email protected]
Post: Eden Capital, PO Box 10533 Brisbane Adelaide Street QLD 4000
Our Compliance Officer will acknowledge receipt of your complaint within five (5) business days. If we are unable to resolve the complaint to your satisfaction within five (5) business days, we will write to you advising the procedures we will follow in investigating and handling your complaint.
Within forty- five (45) business days from the date you lodged the complaint with us, we will write to you advising you of the outcome of the investigation and the reason/s for our decision, or if required, we will inform you if more time is needed to complete the investigation.
Step 3
If you are not satisfied after the above steps have been attempted, you can have the dispute managed externally and independently. This external dispute resolution (EDR) process is available to you, at no cost. The EDR scheme is listed below.
Name: Australian Financial Complaints Authority
Email: [email protected]
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Things you should know
We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.
Effective date: 1 November 2019